Enterprise-wide Knowledge Management Systems

Knowledge Management Systems (KMS) is a system to manage the knowledge from the daily activity of business, the information that can be obtained is collected so the information can be used for future cases......

Who should employ KMS? Every organizations

The type of knowledge

1. Structured knowledge: formal documents like text documents, reports, presentations.

2. Semi-structured knowledge: emails, voicemails, chat messages, videos, pictures, bulletin boards, brochures.

How to manage the knowledge?
The tool is called Digital Asset Management Systems.
Tools to compile network knowledge: blogs, Really Simple Indication (RSS), collaborations (CRM), portals, social bookmarking (using folksonomies like Delicious and Digg), wikis, Learning Management Systems (LMS), Web 2.0 tools
Example: CAD (Computer-Aided Design), Virtual Reality systems (using VRML – Virtual Reality Modeling Language), Investment workstations for stock.

Where Knowledge can be obtained?
Network knowledge: expertise of individuals.

Dimensions of knowledge

Data comprises facts, observations, or perceptions.
It represents raw numbers or assertions. (e.g.: merchandise price)

Information is processed data.
It involves manipulation of raw data. (e.g.: lowest or highest merchandise price)

Knowledge is at the highest level in a hierarchy.
Information with direction. (e.g.: the best places to sell the merchandise)

Wisdom is collective individual experience for applying knowledge to distinct situation. (e.g.: sell the merchandise at the best places after presidential campaign is over)

Physical assets has depreciation. Knowledge is the currency of future.

When to apply it as important as knowing how to apply it. (e.g.: buying stocks)

The use of Media and Business for managing crisis

Media and business

Crisis management

A critical function in media is it can be a medium to use to handle crisis. A corporate crisis is a significant business disruption that stimulates extensive news media coverage. The resulting of Civil society can affect the organization’s normal operations and also can have a polotocal, legal, financial, and governmental impact on its business.
A Crisis is any event with the potential to negatively affect the reputation and health or credibility of the organization. According to experts, an effective crisis management plan must include this step :

1.Prepare for Action
The corporate must have prepare from a long time, don’t start to take action and create a division only when the crisis appears.

2.Communicate quickly but accurately
Civil society can judge the news and any information released from a company. Knowing this a company must communicate quickly to respond a crisis, and acurately use a media to communicate the message.

3.Use the internet
Use the internet to caught the attention

4.Do the right thing
When respond to a crisis, don’t take action that can make the company suffer more and hurt the reputation badly.

5.Follow up
After doing all those step, seek the way to make the reputation restore more quickly.